Fred Reichheld, creator of Net Promoter and author of Winning on Purpose, shares how professional services firms can become truly client-centric and realize the promise of NPS.
Growth
Examining strategies and innovations that fuel business expansion and market share for professional service firms.
Strong POV, Strong Partners, Strong Growth with Michael Burton, CEO of Stitch
Michael Burton, CEO of upstart technology consultancy Stitch, talks about about his new firm's value proposition, growth strategy, technology partner selection, and the benefits of declaring a strong POV.
Breaking Through Growth Ceilings with Dev Patnaik, CEO of Jump Associates
Dev Patnaik shares his 25-year journey founding and growing the world's leading independent strategy and innovation consulting firm.
Behind the Headlines-Management Consulting Influence, Performance Marketing, Salesforce, and ChatGPT
We discuss if the management industry is a hot mess, do firms need a CMO who is a brand marketer or a performance marketer, what life is like for channel partners when activist investors attack a core partner, and how ChatGPT will change the world and your industry.
Behind the Headlines-The Strategic Implications of an EY Split
We dive "Behind the Headlines" and discuss the strategic implications of EY's noteworthy split-up of its consulting and audit businesses. What does it mean to consulting practices in and beyond the accounting industry?
Getting Your Firm to the National Level with Bryan Graiff from Armanino
Bryan Graiff, Private Equity Practice Leader from Armanino shares what it takes to grow a respected regional accounting firm into a national one. We cover strategy, people, M&A, integration, adaptability, and lots more.
The Toughest Job in Professional Services with Scott Kost from Eide Bailly
Scott Kost, Technology Leader from Eide Bailly, chronicles life as a practice leader and coaches us on how to "get to the work that matters" and bring out our teams' full potential.
The Global State of the Accounting Industry with Giles Brake of Alliott Global Alliance
Giles Brake, CEO of Alliott Global Alliance, an international alliance of independent professional firms, shares insights on the global state of owner-managed accounting firms. The war for talent continues, firms are turning away business, succession planning is a...
Why Professional Services SaaS Ambitions Often Fail with Mark Littlewood
Mark Littlewood, CEO of the Business of Software, joins us to talk about the state of the software business -- where it's been, where it's going, and why professional services firms' software ambitions often fail.
Creating Multi-generational Value: Lessons from Family Business with Kristi Daeda, CEO of The Family Business Consulting Group
Kristi Daeda, CEO of The Family Business Consulting Group, shares lessons professional services firms can take away from family businesses to turn a founder's blood, sweat, and tears into multi-generational value and a legacy.