Behind the Headlines-AI’s Impact on Pro Service Marketing
From automating interactions at the drive-thru to writing website content, AI is taking the world by storm. In this episode, Jason and Jeff explore the strategic marketing implications of the latest news on generative AI. Podcast: Play in new window | DownloadSubscribe: RSS
Revisiting the BS of PS: Are Things Getting Better? Or Worse?
There’s an inherent dysfunction that keeps firms from reaching their full growth potential. Jason and Jeff revisit one of the podcast’s earliest episodes to discuss what’s changed. And, what’s stayed the same. Podcast: Play in new window | DownloadSubscribe: RSS
The Cobbler’s Children Have No Shoes
Some strategy firms lack a sound business strategy. Some HR consulting firms lack effective people discipline. Why do firms struggle to apply their expertise to their own businesses? Podcast: Play in new window | DownloadSubscribe: RSS
Building a Differentiated Client Experience
Jeff and Jason break down what it takes to build a truly unique professional services firm client experience and offer examples of firms leading the pack. Podcast: Play in new window | DownloadSubscribe: RSS
Behind the Headlines-Silicon Valley Bank Implodes, Goldman Sachs Fails, Pricing Approaches Evolve
We dive into the deep, stormy waters of economics, banking, and pricing to make sense of a rapidly changing business environment. What can firms learn from recent events to make their own growth strategies more resilient and effective? Podcast: Play in new window | DownloadSubscribe: RSS
Loving Your Clients with Fred Reichheld, Bain Fellow and Creator of Net Promoter
Fred Reichheld, creator of Net Promoter and author of Winning on Purpose, shares how professional services firms can become truly client-centric and realize the promise of NPS. Podcast: Play in new window | DownloadSubscribe: RSS
Our Leadership Heroes
Leaders have a HUGE impact on our work and lives. A firm’s culture drives its growth and leaders drive the culture. These are the special people who have inspired and taught us to be leaders. Podcast: Play in new window | DownloadSubscribe: RSS
Creating a Culture That Unleashes Your Firm’s Growth Potential
We cover the leadership behaviors that shape growth-oriented cultures and separate the best firms from the mediocre ones. Podcast: Play in new window | DownloadSubscribe: RSS
Leadership Foibles That Limit Firm Growth
Culture enables growth and leaders create culture. Are you creating a culture that enables growth or destroys your potential? Podcast: Play in new window | DownloadSubscribe: RSS
The Fears that Limit Leaders and Firms
What fears do we humans suffer and where do they come from? We discuss the roots of the anxieties that shape our thinking, drive our behaviors, and fashion our firms’ cultures. Podcast: Play in new window | DownloadSubscribe: RSS